"Technology, particularly the Internet, is changing the ways that archivists interact with their patrons. As we have noted elsewhere, “the ability to access information digitally is changing the way that users access information about archival and other research collections.”1 It is also changing the way that our patrons approach archival research and how they view their archival interactions. Our patrons have come to expect that our content will be available in digital form, and that they will be able to interact with that content and obtain research help if necessary while they are engaged with our content—all of which they expect to occur virtually. These expectations have been further fueled by the advent of Web 2.0 technologies and their widespread adoption by commercial and other enterprises. Our patrons are used to being able to review books on Amazon.com, comment on the musings of a friend as posted on their blogs, or contribute what they know about slavery in the antebellum South to a Wikipedia entry. And they expect to be able to do similar activities when they encounter our Web-based content.
Archivists need to actively experiment with Web 2.0 technologies in order to discover which of these tools will best meet our needs and the needs of our patrons. In order to make rational decisions about which technologies to experiment with, we need to understand what Web 2.0 is and how it can potentially be used to augment our services. [...] "
(dostęp z 29.03.2022)